GENERAL TERMS & CONDITIONS

Version 4.9 – July 2026

eventpage.ai GmbH | Franz-Joseph-Straße 1 | 80801 Munich

1. Scope & Contracting Parties

The website or URL eventpage.ai (including associated subdomains such as partypage.ai, weddingpage.ai, corporate.ai and sportpage.ai, hereinafter collectively “EVENTPAGE.AI”) is operated by eventpage.ai GmbH (hereinafter “we” or “us”), business address Franz-Joseph-Straße 1, 80801 Munich, Germany, represented by managing directors Lasse Schmitt and Julian Wendorf. The services offered by us in direct connection with EVENTPAGE.AI are hereinafter collectively referred to as the “Service”.

These General Terms & Conditions (“GTC”) govern the use of the Service by the respective customers (hereinafter collectively and individually “Users” *). Users may be consumers within the meaning of § 13 BGB (German Civil Code) who are at least 14 years of age (whereby persons of limited legal capacity, in particular persons under 18 years of age, require the consent of their legal representative pursuant to § 107 BGB, unless § 110 BGB applies), as well as entrepreneurs within the meaning of § 14 BGB (“B2B Customers”). Unless these GTC expressly distinguish between consumers and B2B Customers, the provisions apply equally to both groups.

By registering with and using EVENTPAGE.AI and/or the Service, the User agrees to these GTC and accepts them in their current version. Any deviating terms and conditions of the User shall not apply under any circumstances.

2. Scope of Service

As part of the Service, EVENTPAGE.AI offers its Users an online platform for the individual creation, design and management of event websites for the promotion and management of their own events (hereinafter “Events”). The User may use the Service to invite guests to planned events, manage guest lists and communicate with guests.

The Service includes, in particular, the provision of online tools – i.e. software applications usable directly via internet browser without prior separate installation – which are based, among other things, on generative artificial intelligence. These online tools may be used for the individual creation and design of visual content consisting of texts, images, photos, graphics, moving images, etc. (hereinafter “Eventflyers”), for guest list management including guest communication and invitations (hereinafter “Eventmanagement”) and for the online promotion of events (hereinafter “Eventpromotion”).

The specific scope of the Service depends on the service package selected by the User on EVENTPAGE.AI, which may be free of charge or fee-based (hereinafter “Eventpackage”). In addition, EVENTPAGE.AI offers a Community Module for building permanent digital communities and Multi-Workspace Management for organizations with multiple locations or brands.

3. Packages & Pricing

EVENTPAGE.AI offers the following packages:

  • Free: A free entry-level plan with limited functionality. There are no costs associated with this plan, it can be cancelled at any time, and there is no entitlement to Service Level Agreements (SLA).
  • Basic: Entry-level package for individuals and smaller organizations with core event features.
  • Pro: Extended package with additional features for professional event organizers.
  • Enterprise: Full-featured package for large organizations with Multi-Workspace, Community Module, SAML-based SSO, customizable workflows, Multi-Account Management, dedicated Success Manager and tailored onboarding.
  • Community Add-on, Custom App and further modules are available as extensions to existing packages.

Current prices and service descriptions are published on eventpage.ai. All prices are exclusive of applicable VAT unless expressly stated otherwise. For B2B Customers from EU countries with a valid VAT ID, the reverse charge mechanism applies.

Annual licenses are invoiced annually in advance and renew automatically. Monthly packages renew automatically each month. Individual agreements (e.g. special termination rights, discounts, deviating payment terms) are only valid if agreed in writing or by email and expressly documented in the respective offer or contract.

4. User Account & Registration

In order to use the Service, Users must register on EVENTPAGE.AI with a user account (hereinafter “Account”). Registration requires at minimum a valid email address and/or valid mobile phone number, a security password and a username (i.e. real name or fantasy name), as well as – optionally – the upload of an individual profile picture. Before completing registration, Users have the opportunity to read, print, download or save the GTC.

Access to the Service granted via the Account is personalized and intended exclusively for the respective User. Sharing access credentials with third parties without our prior express consent is prohibited. We reserve the right to block or delete the username and/or Account at any time if offensive, insulting, inflammatory, discriminatory, pornographic, sexist, extremist or similar content or tendencies are expressed via the Account, or if there is a violation of the GTC, the protection of minors or other legal provisions, or if there is reason to believe that the use of the username and/or Account infringes the rights of third parties (e.g. through unauthorized use of brand or company names or copyrighted works, etc.).

In any case, the User is solely responsible for all internet costs associated with the use of EVENTPAGE.AI and/or the Service, including any costs for a mobile phone provider in the case of mobile use. The User has no right to a permanent or consistently smooth availability of EVENTPAGE.AI, the Service or the Account; in particular, technical malfunctions, loading times, server failures or maintenance work may occur to a usual and reasonable extent.

For B2B Customers (Enterprise, Multi-Workspace), sub-accounts may be created for team members. The primary account holder is responsible for the proper use of all sub-accounts.

4.1 Workspaces & Data Responsibility

Upon registration, each user automatically receives a “Personal Workspace” for private use and a “Business Workspace” for business use. These workspaces serve to separate data and projects. Users can also be invited by third parties as members to other (external) workspaces. Within a workspace, different roles and permissions can be assigned, which control data access and editing capabilities for the respective members. The user is responsible for using the rights and roles assigned to them appropriately and for managing access to their workspaces.

For all personal data that a user (especially a Workspace Owner) processes or has processed within their workspace, the respective Workspace Owner is the data controller in accordance with the General Data Protection Regulation (GDPR). EVENTPAGE.AI acts as a data processor with regard to this data and processes the data exclusively in accordance with the instructions of the respective Workspace Owner.

For paid Enterprise plans, or as soon as legal requirements demand it, a separate Data Processing Addendum (DPA) will be concluded between EVENTPAGE.AI and the Workspace Owner in accordance with Art. 28 GDPR. This DPA regulates the details of the data processing. A DPA can also be concluded for other packages upon request, provided the prerequisites for data processing by a processor are met.

The Workspace Owner is solely responsible for compliance with data protection regulations regarding the data processed by them in the workspaces, in particular for obtaining necessary consents and providing information to data subjects.

Upon a user’s exit from an external workspace or termination of the use of their own workspace (e.g., by account cancellation), the data stored in the respective workspace will be handled according to the Workspace Owner’s specifications and legal provisions. The Workspace Owner is responsible for the timely deletion or export of data before the termination of use. EVENTPAGE.AI supports the Workspace Owner in data deletion and export, insofar as this is technically possible and reasonable and complies with legal requirements. Following a complete deletion of a workspace or the cancellation of a paid account, the associated data will be permanently deleted after a reasonable period and taking into account any statutory retention obligations.

5. EVENTPAGE.AI App Store & Micro-Apps

EVENTPAGE.AI provides Users with an integrated App Store through which additional Micro-Apps can be individually added to extend the functionality of event pages. Depending on requirements, these Micro-Apps may be used for various purposes, e.g. ticket sales, lead capture, badge printing, feedback collection, ticket distribution or guest follow-up. Some Micro-Apps may be pre-installed, while others must be actively added by the User from the App Store.

Regardless of whether a Micro-App is pre-installed or actively added from the App Store, activation is required before use. Each Micro-App is also subject to its own special terms of use. These special terms are displayed during the activation process and must be expressly accepted before activation. Upon completion of activation, a confirmation email containing the special terms of the respective Micro-App will be sent to the activating account.

The use of Micro-Apps is therefore subject both to these general GTC and to the special terms of use of the respective activated Micro-App. In the event of a conflict between the special terms of a Micro-App and these general GTC, the special terms of the Micro-App shall prevail. The general GTC apply only in a supplementary manner where the special terms contain no applicable provision.

5.1 Availability and Changes

We reserve the right to add, remove or modify Micro-Apps at any time with regard to functionality, pricing or technical requirements. Users will be informed of significant changes affecting already activated Micro-Apps.

5.2 Fees and Payment

Some Micro-Apps may be used free of charge, while others are subject to additional fees. Any costs, subscription models or billing terms will be displayed in the App Store prior to activation and form part of the special terms of the respective Micro-App.

5.3 Technical Requirements

The use of certain Micro-Apps may require specific technical prerequisites (e.g. current browser versions, activated third-party integrations or compatible devices). The User is solely responsible for ensuring that these prerequisites are met.

5.4 Liability and Third-Party Services

Some Micro-Apps may integrate third-party services (e.g. payment service providers, data processors or content platforms). In such cases, the terms and conditions of the respective third-party providers also apply. EVENTPAGE.AI accepts no responsibility for the availability or functionality of such third-party services.

Hardware accessories (e.g. barcode scanners, self-printing stations) delivered via partners (e.g. Visolite) are subject to the delivery terms and conditions of the respective partner. EVENTPAGE.AI accepts no liability for delivery delays or hardware defects.

5.5 Overview of Micro-Apps and Special Terms

A complete and current overview of all available Micro-Apps and their respective special terms of use is set out below. Users are encouraged to review this overview regularly to stay informed of the applicable terms.

Currently available Micro-Apps:

  • Ticketing & Access Control – Special Terms: eventpage.ai/agbs/ticketing-modul-agbs/
  • Lead App (Lead Capture & CRM Integration) – No separate terms currently; these general GTC apply exclusively.
  • Feedback App (NPS, surveys, post-event analysis) – No separate terms currently; these general GTC apply exclusively.
  • Badge Printing & Check-in – No separate terms currently; these general GTC apply exclusively.
  • Community App (Native App in App Store) – No separate terms currently; these general GTC apply exclusively.
  • Micro App (Interface development & integrations) – No separate terms currently; these general GTC apply exclusively.
  • Further Micro-Apps may be added at any time. Where separate terms exist, these will be published in the App Store and in the overview on eventpage.ai.

6. Intellectual Property & User Content

All content provided and created on EVENTPAGE.AI in the context of the use of the Service by us and third parties associated with us (e.g. our licensors) or websites for “stock footage”, or generated by means of the online tools described above, including but not limited to Eventflyers and other texts, images, graphics and designs (hereinafter “Eventpage Content”) is our intellectual property and/or the intellectual property of our respective licensors or the relevant third parties (in particular on the basis of applicable copyright, trademark, ancillary copyright and personality rights, etc.).

Eventpage Content may generally only be used by Users within the framework of the Service and, in particular, only within the framework of the respective Eventpackage for Eventmanagement and Eventpromotion. Any further commercial or non-commercial use – in particular reproduction, publication, making available to the public, editing, translating, storing, archiving, processing, reproducing or distributing Eventpage Content via other websites, internet platforms, data carriers, databases or other electronic media or storage systems (e.g. internet, web servers, etc.) – without our prior express consent is not permitted.

6.1 Rules for B2B Customers (Enterprise)

User Content (i.e. content created or uploaded by the B2B Customer) remains entirely the property of the B2B Customer. EVENTPAGE.AI receives no rights transfer over User Content and is not entitled to use it for its own purposes, marketing or disclosure to third parties. EVENTPAGE.AI’s use of User Content is strictly limited to the technical provision of the Service (e.g. displaying the event page, sending invitations). The provisions for consumers set out in section 6.2 below do not apply to B2B Customers.

6.2 Rules for Consumers

If and to the extent that content created by the User via their Account on EVENTPAGE.AI is not based on Eventpage Content but constitutes so-called “user-generated content” (i.e. content that the User has created themselves or obtained from third parties and then contributed to the use of the Service via their Account, hereinafter “Account Content”), the User acknowledges and accepts that we may further use and commercially exploit the Account Content within the framework of the Service on EVENTPAGE.AI. In particular, we reserve the right to incorporate Account Content and offer it to other Users within the Service as part of free or paid Eventpackages – e.g. in the form of templates for Eventflyers.

It is solely the responsibility of the User to ensure that any rights of the User, other Users and third parties (e.g. personal rights, copyrights, trademark rights, ancillary copyrights, etc.) embodied in the Account Content are available for such unrestricted further use and exploitation by us. By uploading the Account Content, the User grants us the freely transferable and unlimited (in time, territory and content) right to use and exploit it within the framework of the Service on EVENTPAGE.AI, including the (commercial and non-commercial) reproduction, distribution, making available to the public, performance, broadcast, transmission, playback, editing and rearrangement by means of any and all digital and physical media, channels (e.g. social media, stock footage platforms, etc.) and formats (e.g. PDF, JPEG, interactive graphics, visual or audio-visual file formats) including (but not limited to) websites and platforms of all kinds, both for stationary and mobile devices. This provision applies exclusively to consumers.

The User indemnifies us against all claims and demands of third parties arising from any infringement of the aforementioned rights through their Account Content.

7. Data Protection & Data Processing Agreement

The protection and security of personal data is important to us. The collection, processing and use of Users’ personal data is carried out in accordance with our Privacy Policy available on eventpage.ai and the applicable data protection regulations, in particular the GDPR.

For B2B Customers who process personal data of their guests, members or customers via EVENTPAGE.AI, the parties shall enter into a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR. The DPA is available on eventpage.ai and automatically forms part of the agreement upon conclusion of the contract.

EVENTPAGE.AI uses Google Cloud Platform infrastructure (data center: Frankfurt, Germany) and is SOC 2 compliant. Technical and organizational measures (TOMs) and security documentation are provided to Enterprise Customers upon request. EVENTPAGE.AI uses only EU-compliant sub-processors; a current list is available upon request.

In the event of a personal data breach within the meaning of Art. 33 GDPR, EVENTPAGE.AI will notify affected B2B Customers without undue delay, and at the latest within 72 hours of becoming aware of the incident.

8. Payment

The following payment methods are available for the purchase of paid Eventpackages:

  • VISA, Mastercard, Maestro, American Express, Union Pay
  • PayPal (including PayPal AI-powered payment options such as Buy Now Pay Later and Pay Later, where available)
  • Google Pay
  • Apple Pay
  • Sofort Transfer
  • eps Transfer
  • Klarna Invoice
  • Klarna Instalments

Payments are processed via Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. For PayPal payments, the terms and conditions and privacy policy of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (paypal.com/legalhub) additionally apply. EVENTPAGE.AI accepts no liability for the services or data protection practices of payment service providers.

9. Liability

The User is generally responsible for the lawful use of their access credentials and Account (in particular actions and declarations made via the Account). The User is legally responsible and liable to us, other Users and third parties for the legality of all Account Content and its contractual use and distribution via EVENTPAGE.AI, and must ensure that Account Content does not violate applicable law (in particular the protection of minors and criminal law) or infringe our rights or the rights of other Users and third parties (in particular copyright, ancillary copyright, trademark and personality rights).

The User shall indemnify us against all claims and demands of third parties (as well as all associated legal fees and/or court costs) arising directly or indirectly from an unlawful and/or non-contractual use of their Account, once the User has been informed of the relevant claims and has had a reasonable opportunity to respond. This does not apply – from a civil law perspective – if and to the extent that the User proves that they are not responsible for the unlawful and/or non-contractual use of the Account. Any liability on our part due to unlawful and/or non-contractual use of the Account by the User and/or unauthorized third parties is hereby excluded.

We do not guarantee the topicality, correctness, completeness or quality of the Eventpage Content. Use of the Eventpage Content and the Service is at the User’s own risk, in particular at the User’s own legal liability risk. In the context of using the Service, including Eventmanagement and Eventpromotion, the User is obliged to comply with all applicable statutory provisions and other legal frameworks, in particular in the areas of data protection and any anti-spam laws, the protection of minors, and criminal law, copyright law, ancillary copyright law, trademark law and personality rights (etc.). We accept no liability in particular for Account Content, the content of guest communications or for the handling of personal and other data of guests and other Users registered on EVENTPAGE.AI by the respective User.

The User acknowledges and accepts that content shared via their Account on EVENTPAGE.AI may be made available to a larger or indefinite group of persons. Due to the technical storage and reproduction possibilities of the internet, content that has once been distributed may not be completely deleted from all internet-accessible sources despite subsequent deletion. We are therefore under no obligation to prevent or reverse such storage beyond the scope of our Privacy Policy.

IMPORTANT NOTE: The User is solely responsible for their respective Event (i.e. the actual event managed and promoted via EVENTPAGE.AI and the Service) in all respects, especially from a legal perspective. Under no circumstances do we assume any liability for the occurrence, smooth running, feasibility, success or other actual circumstances of the Event, such as event costs, occurrence of damages or possible violations of law (etc.). The foregoing also applies to the participation of Users in the events of other Users.

We are not liable for damages caused by force majeure, war, terrorist or natural events or other events not attributable to us (e.g. strikes, lockouts, power outages, traffic disruptions, pandemics, public sector orders, etc.). In addition, we are only liable in the event of a breach of any guarantee or material contractual obligation (the fulfilment of which is necessary for the proper execution of the contract and on the observance of which the User regularly relies or may rely) and within the framework of mandatory statutory regulations (e.g. German Product Liability Act). Furthermore, our liability is limited to intent and gross negligence as well as to damages based on injury to life, body or health. In the event of a slightly negligent breach of material contractual obligations, liability is limited to the foreseeable, contract-typical damage at the time of conclusion of the contract. Insofar as our liability is excluded or limited, this also applies to our employees, staff, representatives, vicarious agents and assistants.

For B2B Customers (SaaS-specific): EVENTPAGE.AI accepts no liability for data loss caused by incorrect use, inadequate data backup by the User or third-party integrations. EVENTPAGE.AI’s total liability to B2B Customers per damage event is limited to the amount paid by the respective customer to EVENTPAGE.AI in the 12 months prior to the damage-causing event, unless intent or gross negligence is involved. This liability cap does not apply to damages arising from injury to life, body or health.

EVENTPAGE.AI is not liable for outages or service impairments caused by circumstances outside our control, in particular outages of third-party infrastructure (e.g. cloud services, payment providers, CDN networks), network disruptions or regulatory measures. Planned maintenance will be announced with reasonable advance notice and does not constitute a liability-triggering outage.

10. SLA & Support (Enterprise)

Enterprise Customers receive access to a dedicated Success Manager and prioritized support. The agreed platform availability is 99.5% on an annual average (excl. planned maintenance windows). Deviating SLA agreements may be made individually in writing.

Support response times (Enterprise): Critical errors (P1) within 4 hours; serious errors (P2) within 24 hours; other requests within 3 business days.

11. Term & Termination

Basic and Pro packages (monthly): Monthly renewal, cancellable at any time with 30 days’ notice to the end of the month.

Basic and Pro packages (annual): 12-month minimum term, automatic renewal for 12 months, cancellable 30 days before expiry.

B2B Customers (Enterprise and individual agreements): Term, notice period and any special termination rights are governed exclusively by the signed offer or contract between the parties. Those conditions take precedence over these general GTC. Special termination rights apply only if expressly agreed in writing in the respective offer.

Termination by EVENTPAGE.AI: With respect to consumers and B2B Customers on Basic or Pro packages, EVENTPAGE.AI may terminate the Service with 30 days’ notice. With respect to Enterprise B2B Customers, a minimum notice period of 90 days applies, unless a material breach of these GTC or other good cause justifies extraordinary termination. In all cases, the Service will continue to be provided contractually with respect to any already booked paid Eventpackages.

The right to extraordinary termination for good cause remains unaffected for both parties.

After termination, User Content and data will be deleted in accordance with the retention periods set out in the Privacy Policy, unless statutory retention obligations apply. Enterprise Customers may request a data export of their content prior to deletion.

12. Right of Withdrawal (Consumers Only)

If a contract between us and you as a User has been validly concluded through the use of the Service, you generally have the statutory right to withdraw from this contract within fourteen (14) days without giving reasons, unless there is a contract within the meaning of § 312g (2) BGB; in this regard, reference is made in particular to § 312g (2) no. 1 BGB, which expressly covers contracts for the delivery of goods (including digital products) that are not prefabricated and for which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The withdrawal period is fourteen (14) days from the date of conclusion of a contract for the purchase of digital content and/or services.

Notice: In the case of the purchase of digital products or digital services for a fee, the right of withdrawal expires before the expiry of the withdrawal period if you have started downloading the digital product or if we have provided our digital service in full, and if you have expressly agreed that we will provide our service before the expiry of the 14-day withdrawal period, provided that you have confirmed your knowledge of this premature expiry of your right of withdrawal.

Model withdrawal form: To eventpage.ai GmbH, Franz-Joseph-Straße 1, 80801 Munich, Germany – “I/We hereby withdraw from the contract concluded by me/us for the purchase of the following service: [package name], ordered on [date], name, address, date, signature.”

Consequences of withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen (14) days of the day on which we received notification of your withdrawal. We will use the same means of payment as used in the original transaction, unless expressly agreed otherwise; you will not incur any fees as a result of such reimbursement.

13. Paid Service

The presentation of our paid Eventpackages does not in itself constitute a legally binding contractual offer within the meaning of §§ 145 et seq. BGB, but is to be understood as a virtual showroom for the Service we offer. Users may add paid Eventpackages to the shopping cart without obligation and adjust, supplement or cancel their order at any time before submission.

A legally binding order is only placed by clicking the order button. Users will then receive a confirmation of receipt of the order by email. If Users choose payment by invoice or direct debit (SEPA), the contract is only concluded upon receipt of the purchase/booking confirmation and/or the relevant content. If Users choose advance payment, the contract is concluded upon receipt of the advance payment request. If Users choose credit card or PayPal, the contract is concluded upon clicking the order button.

In the event of a successful conclusion of the contract, Users will receive an invoice by email in the form of a link to a PDF document.

14. Amendments to the GTC

We reserve the right to amend these GTC at any time. If amendments are made that could affect the interests of Users, we will notify Users by email at least four (4) weeks before the amendments come into force.

For consumers: If Users do not object to the new GTC within four (4) weeks of receipt of the notification email, the amended GTC shall be deemed accepted. We will draw attention to this 4-week period and its significance in the notification email.

For B2B Customers: Material amendments to the GTC that affect the rights or obligations of the B2B Customer require the explicit written consent of the B2B Customer (opt-in). Without such consent, the GTC applicable at the time of conclusion of the contract continue to apply for ongoing Enterprise agreements until the end of the respective contract term. Editorial changes or legally required adjustments apply without separate consent but will also be announced with four (4) weeks’ notice.

15. Final Provisions

15.1 Applicable Law

These GTC and any legal relationship between us and the respective Users shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the rules of private international law (PIL) and the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law applies to consumers only insofar as the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence is not thereby withdrawn.

For B2B Customers, the exclusive place of jurisdiction for all disputes arising from or in connection with these GTC is Munich, Germany.

15.2 Online Dispute Resolution

Under applicable law, we are required to inform consumers of the existence of the European Online Dispute Resolution platform, which may be used for the settlement of disputes without resorting to a court. The European Online Dispute Resolution platform can be found at: http://ec.europa.eu/odr

We wish to point out that we are neither obliged nor willing to participate in dispute resolution proceedings before the European Online Dispute Resolution platform.

15.3 Severability Clause

Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the GTC and the relevant legal relationship shall otherwise remain unaffected. The invalid or unenforceable provision shall be replaced by the valid and enforceable provision whose effects come closest to the economic objective intended by the invalid or unenforceable provision. The foregoing provisions apply accordingly in the event of any gaps in regulation.

15.4 Version History

These GTC were last updated: July 2026 (Version 4.9). They supersede all previous versions. Earlier versions are available upon request.